12 month limited Warranty
PLUS Roadside Assistance

When purchasing the GraysOnline vehicle you’ve got your eye on, a 12 month limited warranty from Eric Insurance and 12 month roadside assistance from 365 Roadside Assistance for $699 could give you Australia wide protection and assistance when you need it.

More confidence when you're in the driver's seat

  • 12 month limited Warranty
  • Claim up to $10,000
  • Could save you thousands in unexpected repair bills
  • Locksmith Services
  • Emergency Accomodation*
  • Car Rental*

Extended Vehicle Warranty

12 month limited warranty could keep you covered. Cover commences 90 days from date of purchase or when you have travelled 5,000kms, whichever occurs first.

Pre-owned Vehicles

Covers pre-owned vehicles that are less than 200,000km and less than 12 years of age.

Avoid large, unexpected repair bills

Protection to cover the costs of unforeseen mechanical failure during the period of cover.

What does it cover?

12 month limited warranty will cover your vehicle for the following*:


  • Engine and Transmission
  • Clutch
  • Differential-Drive Line
  • Front Steering
  • Brakes
  • Turbocharger
  • Seals and Gaskets
  • Electrical
  • Air Conditioning
  • Trans-axle Assembly
  • Fuel System
  • Front Suspension
  • Cooling System
  • Electronics
* Exclusions, terms and conditions apply. Please read the PDS for more information.

Roadside assistance when you need it 

  • 24 hours a day
  • 365 days a year

Unlimited Free Call Outs

Get emergency roadside assistance whenever you need it so you won’t be left stranded.

Australia-Wide Network

With a national network of repairers you can get you back on the road quickly.

24/7 Assistance Call Centre

Get 24-7 assistance every day of the year to help you with any technical advice regarding your vehicle.

Frequently Asked Questions

Do waiting periods apply for warranty claims?

Yes, a 90-day waiting period applies from date of purchase or when you have travelled 5,000kms, whichever occurs first. Some exclusions also apply and pre-exisiting conditions are not covered.

Am I eligible to purchase the 12 month warranty product?

You are only eligible if you are at least 18 years of age and not a licensed motor dealer.

Is every vehicle eligible for the 12 month warranty?

In order to be eligible a vehicle must:
• Not exceed 12 years of age since first registration
• Have travelled less than 200,000 km at time of purchase
• Have a carrying capacity of less than 2 tonnes
• Not be a van or a fully electric vehicle

If my vehicle suffers a mechanical breakdown during my period of cover, what am I covered for?

In the event of a mechanical breakdown coverage will pay for reasonable cost of repair of the covered component up to the maximum claim limit.

What are my maximum benefits I can claim with my policy?

Policy coverage includes an individual claim limit of $1,500 with a maximum policy benefit of $10,000.

What exclusions exist?

Please refer to the PDS for a full list of policy exclusions.

Do I still need to regularly service my vehicle?

Yes; It is a condition of Cover that your vehicle is maintained in a roadworthy, mechanically sound condition and serviced regularly in accordance with the manufacturer’s recommendations.

When will I be covered

Coverage will commence on the later of:
• The date the manufacturer’s warranty expires
• The date the dealer warranty expires
• After the 90-day waiting period expires or the vehicle has travelled 5,000km from the date of purchase; whichever occurs first

How do I make a claim?

Call 1800 999 977 to find out how to claim. Repairs will need to be authorised by ERIC prior to work commencing.

Can I cancel my policy?

Your roadside assistance and warranty policy can be cancelled within the 21-day cooling off period. A full refund of the total amount payable will be refunded unless you have made a claim. If cancelled any point after the cooling off period, the following deductions from your premium will apply:
• Cancellation fee of 15% of the warranty premium paid
• The period you have been covered (calculated on a pro-rata basis)
• The amount of any warranty claims paid or roadside assistance costs absorbed in relation to a callout.

Does the vehicle need to be registered for cover to apply?

The vehicle needs to be registered within 90 days of purchase and remain registered for the duration of the policy period.

I opted out of the warranty, is there a way I can still purchase cover?

Certainly, just give our friendly team a call on 1300 387 592 and they'll be happy to help.

Is there a cooling-off period?

A cooling-off period of 21 days from the date of invoice payment applies.

Better finance is just the beginning.

Any questions?

Any questions?
Call us on 1300 36 25 36

Important Information: This is general information only and does not take into account your particular financial situation or needs. You should read the Warranty PDS and Roadside Assistance Terms and Conditions to consider whether these products are right for you before making any decision. Warranty insurance is arranged by GraysOnline as an Authorised Representative of the insurance issuer Eric Insurance Limited (AFSL 238279, AR 001253298) and Roadside Assistance is issued by 365 Assistance Pty Ltd.